Returns, Cancellations and Refunds

Please do not send any item back to us until you have submitted a return, cancellation or withdrawal request.

You can request a return or cancellation through the self-service option shown for your order, where available. You can also contact us at hello@wellreadcompany.com with your order number.

Sending an item back without first submitting a request may delay or prevent us from identifying and processing your return.

This policy does not affect any mandatory statutory rights that apply to your order.

Cancellations before fulfilment

You may request cancellation of eligible items until they have been fulfilled.

A cancellation request is only accepted once confirmed through our order system or by us in writing. If the order or item has already been fulfilled, or if fulfilment can no longer reasonably be stopped, the item cannot be cancelled. In that case, you may submit a return request after delivery, subject to the conditions below and any statutory rights that apply.

We reserve the right to reject a cancellation request where the item is already in the fulfilment process, where the item is excluded from cancellation, or where we are otherwise permitted to do so by law.

EU statutory withdrawal right

If you are a consumer in the European Union and you purchased from us online, you may have a statutory right to withdraw from your purchase within 14 days of delivery, unless an exception applies.

To exercise this right, you must notify us clearly that you wish to withdraw from your purchase. You may do this through the withdrawal, cancellation or return option shown for your order, where available, or by emailing hello@wellreadcompany.com with your order number.

After notifying us of withdrawal, you must return the goods to us without undue delay and no later than 14 days from the day on which you notified us.

For change-of-mind withdrawals, you are responsible for the direct cost of returning the goods to us, unless we have agreed otherwise or unless we are legally required to pay those costs.

You are responsible for any reduction in the value of the goods caused by handling them beyond what is necessary to inspect their nature, characteristics and functioning. We may deduct this reduction in value from any refund where permitted by law.

Our 30-day voluntary return policy

In addition to any mandatory statutory rights that apply, we offer a voluntary 30-day return window for eligible items.

To qualify for a return under this voluntary policy:

• The return request must be submitted within 30 days of the delivery date.

• The item must be unused, undamaged and in the same condition as received.

• The item must be returned in its original packaging.

• The item must include the original packing slip or sufficient order information for us to identify the return.

• The item must not be a gift card.

• The item must not be a final-sale item, unless mandatory statutory rights apply.

• The return must be approved by us before the item is sent back.

We may reject any return that does not meet these conditions.

Return requests submitted after 30 days are not accepted under our voluntary return policy. Any exception is entirely at our discretion.

Condition of returned items

Returned items must be unused, complete and in their original packaging.

We reserve the right to reject the return, reduce the refund, or issue only a partial refund where an item is returned used, damaged, incomplete, missing packaging, missing parts, or otherwise not in a resaleable condition, except where the issue is due to our error or where we are not permitted to do so by law.

Original packaging is important. If an item is returned without its original packaging and we cannot resell it as new, we may refuse the return or reduce the refund.

Return postage

For change-of-mind returns, the customer is responsible for paying the return postage costs.

Return postage costs are non-refundable, except where we are legally required to refund them or where we have agreed otherwise in writing.

You must obtain proof of postage when returning an item. If the return is lost in transit and you cannot provide proof that it was sent to us, we may be unable to process the return or refund.

We recommend using a tracked postage service. We do not guarantee that we will receive your returned item.

Return address

James and James Fulfilment C/O Alfa Spa UK
BF Global Warehouse BV
Witveldweg 40
Belfeld
5951 AB
The Netherlands

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method.

For statutory withdrawal returns, we will refund the amounts required by law. This may include the standard cost of the original delivery to you, where applicable. If you selected a more expensive delivery method than our standard delivery option, the additional cost of that upgraded delivery method will not be refunded.

For voluntary returns outside any statutory withdrawal right, original delivery charges are non-refundable unless we agree otherwise or are legally required to refund them.

We may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent the goods back to us, where permitted by law.

The time it takes for funds to appear in your account depends on your bank, card issuer or payment provider.

If we have confirmed that your refund has been processed but you have not received it, please first check with your bank, card issuer or payment provider. If you have done this and still have not received the refund, please contact us at hello@wellreadcompany.com.

Sale and final-sale items

Sale items are not eligible for return under our voluntary return policy unless we agree otherwise.

Items marked as final sale are not eligible for cancellation or return under our voluntary return policy.

This does not exclude mandatory statutory rights that cannot legally be excluded, including rights that apply to faulty, damaged, incorrect or misdescribed goods, or any statutory withdrawal right that applies to your order.

Gift cards

Gift cards cannot be returned or refunded, except where required by law.

Exchanges

Exchanges are not guaranteed.

If you would like to exchange an item, please email hello@wellreadcompany.com with your order number. Exchange requests are subject to approval, product availability and the condition of the returned item.

If we agree to an exchange, you are responsible for the cost of returning the original item to us unless we have agreed otherwise or are legally required to cover that cost.

We do not reserve replacement items until the exchange has been approved. If the requested replacement item is unavailable, we may offer a refund, store credit or ask you to place a new order.

Faulty, damaged or incorrect items

If you believe your item is faulty, damaged, incorrect or not as described, please contact us at hello@wellreadcompany.com as soon as possible with your order number and details of the issue.

We may ask for photographs, further information, or return of the item so that we can assess the issue.

Please do not send faulty, damaged or incorrect items back to us unless we have asked you to do so.

Where the issue is confirmed and we are responsible, we will deal with the matter in accordance with your statutory rights. This may include repair, replacement, refund or another remedy, depending on the circumstances.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, we may issue a gift credit for the value of an approved return.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves, any refund will be made to the original purchaser using the original payment method.

Undeliverable orders and reshipping

We are not responsible for reshipping costs where an order is returned to us because:

• The buyer provided an incorrect or incomplete address.

• The buyer failed to collect the parcel from the post office, collection point or carrier within the required time frame.

• The buyer missed delivery attempts by the carrier.

• The buyer failed to respond to carrier instructions or customs clearance requests.

In these cases, we may ask the buyer to pay the cost of reshipping before the order is sent again. If the buyer does not pay the reshipping cost, we may refund the order value less any original shipping costs, return costs, handling costs, duties, taxes, carrier charges, or other costs we are permitted to deduct.

Returned orders

If an order is returned to us by the carrier, this does not automatically cancel the order or entitle the buyer to free reshipping.

We will review returned orders on a case-by-case basis. Any refund, reshipment or store credit will be at our discretion, subject to any mandatory statutory rights that apply.